We want you to keep a plan because it works for you, not because of a payment you regret. This is how refunds and cancellations work.
Last updated: August 5, 2026
Please note: This page is maintained by the Nubiux team to answer common questions about our service. It is a general summary and not legal advice. Write to us if you need clarification before purchasing.
If your first hosting order does not meet your expectations, contact us within 14 days of activation and we will refund it in full through PayPal.
Refunds are issued to the same PayPal account used for the purchase, usually within a few business days after approval.
Renewals of a plan you were already using are not automatically refundable, because the service was provisioned for the new period.
If a renewal was charged unintentionally, contact us as soon as you notice it and we will review the case individually.
You can cancel at any time. The plan stays active until the end of the period you already paid and is not renewed afterwards.
Download your files and databases from cPanel before the period ends; data may be removed once the grace period expires.
Refunds are not available for accounts suspended for breaching the acceptable use rules, or for third-party services and licenses bought at your request from an external vendor.
Write to support@nubiux.com from the email registered on the account, with your domain and the PayPal transaction reference. We confirm every request in writing.
Questions about this document?
legal@nubiux.com